Terms & Conditions

1. Provider

APEX Elite Global Ltd., registered in England and Wales under company number 17395503. Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Contact: admin@theapexelite.com.

2. The service

APEX Network Coach is an AI-powered coaching tool for people working in network marketing. It offers practice conversations, guidance and planning support.

AI answers can be incomplete or wrong. They are not legal, tax, financial or professional advice. APEX Network Coach does not guarantee income, customers, partners or any other result.

3. Account

You must provide accurate information and keep your login details secret. You must be at least 18 years old [TO BE CONFIRMED: minimum age].

4. Monthly subscription

The subscription is billed monthly in advance and renews automatically each month until you cancel.

The current price is shown on the website before you buy, including the currency. Whether taxes (e.g. VAT or GST) are included or added is shown at checkout [TO BE CONFIRMED: tax treatment per country].

You can cancel at any time in your account or by contacting us. Cancellation takes effect at the end of the current paid month [TO BE CONFIRMED]; until then you keep access.

5. Credits

In addition to the subscription you can buy optional credit packages. Credits are a separate purchase and are not part of the subscription entitlements.

Credits are used up when you use features that consume credits. Your remaining balance is shown in your account [TO BE CONFIRMED].

Expiry of credits: [TO BE CONFIRMED — no expiry rule has been decided]. Credits cannot be exchanged for cash unless the law requires it [TO BE CONFIRMED].

6. Payment and failed payments

Payments are processed by [TO BE CONFIRMED: payment provider]. If a payment fails, we may retry it and inform you. If it remains unpaid, we may suspend access until payment is made [TO BE CONFIRMED: retry and suspension period].

7. Withdrawal, refunds and consumer rights

Your statutory consumer rights remain unaffected. Depending on where you live, you may have a legal right to withdraw from the purchase of digital services within a set period.

Refund and withdrawal rules: [TO BE CONFIRMED — refund policy and legally required withdrawal information for EU, India and other markets must be supplied and legally reviewed].

8. Acceptable use

You may not misuse the service, use it for unlawful purposes, make income claims to others based on it, or try to access other users' data.

9. Suspension and termination

We may suspend or terminate accounts that seriously or repeatedly breach these Terms, after notice where reasonable. You can end your account at any time.

10. Liability

We are liable as required by mandatory law. Further limitations of liability: [TO BE CONFIRMED by legal review].

11. Changes

We may update these Terms. We will tell you about material changes in advance.

12. Governing law and jurisdiction

[TO BE CONFIRMED BY LEGAL REVIEW: governing law and jurisdiction. Mandatory consumer protection rules of your country of residence (e.g. India) remain unaffected].

13. Grievance Redressal Officer — India

Company: APEX Elite Global Ltd.. Email: admin@theapexelite.com. Company number: 17395503. Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

Grievance Officer: [TO BE CONFIRMED: name of the Grievance Officer — not yet appointed]. [TO BE CONFIRMED: designation, phone number and whether an India-based contact is required].

How to complain: send an email with your name, the email address of your account, and a description of your complaint. [TO BE CONFIRMED BY LEGAL REVIEW: acknowledgement and resolution timelines under Indian law]